MoveVocity

I had a really similar experience to Katy (see below). They took my $1095.00, couldn't deliver within a reasonable amount of time and now refuse to respond to my request for a refund. Zero responses to my emails and they've even blocked me on Facebook when I left a negative review and tried to message them about my refund. This is no way to run a business. I've submitted a complaint to the Federal Trade Commission and will contact my state attorney generals office tomorrow.

Give me my money back.

Service cost: $1095

I hired MoveVocity to ship my BMW and Harley Davidson from CA to Texas. I went with Enclosed Service. My shipping agent was Mike and he was super knowledgeable and professional. He created my shipping dates perfectly to meet my time line. The driver was very professional and the equipment used was practically brand new. Great service at a reasonable price. Its great to work with a company thats based in the USA and everyone speaks English. Thank you for your great service

Service cost: $2295

We started out working with what we thought was a wonderful caring company. And in 18 days a nightmare began.

Our son’s car wasn’t able to be shipped out in the time frame we were promised but they kept telling us it would. On Aug 28th 2023 (18 days after payment was taken) we cancelled our request. At that point we were basically treated like we didn’t matter at all and told to wait for a cancellation email. The email did come that stated a refund could take 7-15 business days. I’ve seen MoveVocity rebute reviews by saying “cars or motorcycles that are in hard to reach areas might not be picked up in a timely manner but we offer you a refund option. We live right off of the Interstate 5 freeway. We then hired Transport Masters who picked up our son’s car in 2 days after calling them. We then called MoveVocity every Tuesday from Sept 20th (the latest date for refund) until Oct 11th 2023, Mark always answered and always told us false information. WE NEVER RECEIVED OUR REFUND of $1,395. When MoveVocity stopped accepting our calls about the refund and added a voice message that they only accept refund questions via email that is when we contacted the fraudulent claim Dept of our financial institution. On Dec 8th 2023 (almost 4 months to the day) we were finally awarded our refund from OUR financial institution and they will now have to do the fight with MoveVocity. Complete scam of a business. BEWARE

Service cost: $1395

MoveVocity broke promise and screwed me. And lied to me throughout the process. I called them with a very specific timeline for transporting my new car from TX to NY. Mike Figueroa gave me a quote, which was higher than other carriers, BUT he assured me at every step that my car would arrive on time. He told me on a Tuesday that my car would be picked up no later than Thursday. Thursday evening came, and I hadn’t heard a thing from Mike. I had a call him and only then did he say that there was a delay and the car would be picked up on Friday. Friday afternoon came, I still hadn’t heard anything. And now Mike wouldn’t return my texts or even answer my calls. Without ever telling me, they had removed my car from the original transport driver’s schedule, and hadn’t assigned me to a new driver. So all of the assurances made about arrival time were BS and no longer possible to meet. It was all lies. The communication was bad throughout. And in an act of pure cowardice, Mike wouldn’t even tell me all of this directly. He made other people in the office do it. I will go out of my way to tell anyone considering this company to look elsewhere if they care about integrity, communication, or good business practices.

Service cost: $1295